Our community management team is available and ready to assist you during office hours: Monday–Friday, 9:00 AM–6:00 PM, and Saturday, 10:00 AM–5:00 PM. At Gaines Investment Trust, we pride ourselves on providing exceptional customer service and being responsive to our residents’ needs.

For after-hours emergencies, our on-site maintenance team is always on call and prepared to assist promptly.

Yes. Bentley Place has on-site maintenance staff during office hours, including Saturday coverage, to address service needs. For urgent situations outside office hours, residents can reach our emergency maintenance line through the main office number.

No, your presence is not required during a scheduled maintenance visit. Our trusted maintenance technicians are authorized to enter your apartment to complete requested repairs while ensuring your home and belongings are treated with care and respect.

If you prefer to be present during the visit, please let the office know when submitting your service request so we can accommodate your schedule.

For maintenance requests, please submit a service request through your resident portal or contact the leasing office during business hours. This ensures that your request is properly documented and assigned to our maintenance team as quickly as possible.

Please note that our team can only perform maintenance or repairs related to the apartment and community. We are unable to assist with personal items or situations that could present a liability (such as moving furniture, handling resident property, or performing non-apartment-related tasks).

For after-hours emergencies, please call the office number to be connected with our on-call maintenance technician.

If you are locked out during office hours, please contact the leasing office for assistance. Our team will do their best to help you regain access, depending on staff availability and verification procedures.

If you are locked out after office hours, you will need to contact a licensed locksmith for assistance at your own expense. For security reasons, our staff is unable to provide after-hours access to apartments.

Yes. Bentley Place Apartments offers ample parking throughout the community, along with additional options for residents who prefer covered or private parking. Rentable carports and attached garages are available for an additional monthly fee. Please contact the leasing office for current availability and pricing.

Residents enjoy a variety of community features, including: Resort Style Pool with hot tub, a secondary lounging pool, BBQ areas, fitness center with treadmills and free weights, business area, parcel lockers, controlled access gates, beautiful courtyards with large trees, on-site maintenance, resident portal for rent and service needs, convenient access to the Willow Bend shopping and dining corridor.

Yes! We welcome pets. Aggressive breeds are restricted, and the community includes pet-friendly walking areas for your convenience. Please contact the office for full pet policy details.

Our homes include a complete set of clean, classic white appliances, which brighten the kitchen and offer a streamlined, modern look. Each home comes equipped with a refrigerator, stove, dishwasher, and microwave.

No, Bentley Place does not provide furnished units. However, our spacious layouts make it easy to design your home to match your personal style.

Our homes include a complete set of clean, classic white appliances, which brighten the kitchen and offer a streamlined, modern look. Each home comes equipped with a refrigerator, stove, dishwasher, and microwave.

No, Bentley Place does not provide furnished units. However, our spacious layouts make it easy to design your home to match your personal style.

Once we receive all required documents and screening information, most applications are processed within 24 hours. In some cases, additional verification may extend the timeline slightly.

Residents can pay rent online through the resident portal or submit checks to the leasing office during business hours.

Yes. Residents are required to carry $100,000 in liability coverage. You may use your own insurance provider or participate in the program offered through our community.

Residents can select their preferred internet and cable provider. Availability may vary by building. For electricity selection, visit Texas’s Power to Choose website for provider options.

Early lease termination follows the guidelines in your lease agreement. Typically, this requires a 60-day written notice along with the applicable early termination fee. If you have a unique situation, please contact the office to discuss options.

Before move-in, residents must establish electricity service with their chosen provider and provide the account number to the office. Service should begin on your move-in date.

Water and trash are billed separately and added to your resident account. Rent and utilities are due on the 1st of each month, and charges can be viewed through the resident portal.

Bentley Place Apartments is located in Plano near the Willow Bend area, with access to local bus routes and DART services just a short distance away. This makes commuting and exploring the area convenient for residents.

Bentley Place is located within the Plano Independent School District (PISD).

From the Dallas North Tollway: Head toward the Plano/Willow Bend exit, turn onto West Park Blvd, and follow signs toward West Plano. Bentley Place will be just minutes from The Shops at Willow Bend.

From SH-121: Exit toward Plano Parkway/West Plano, continue east, and follow signs toward Park Blvd and the Willow Bend area.

Living at Bentley Place means being minutes from some of Plano’s best shopping. Residents love the convenience of The Shops at Willow Bend, offering retail, dining, and entertainment. Nearby, Legacy West and The Shops at Legacy provide upscale shopping and restaurants, while Preston Park Village offers everyday essentials and boutique stores—all just a short drive away.

Applying for your new home at Bentley Place at Willow Bend is quick and easy! Simply apply online through our community website to begin the application process.

Our secure online portal allows you to submit your application, upload required documents, and pay any applicable fees—all from the comfort of your own home. If you have questions or need assistance, our leasing team is happy to help guide you through the process.

All applications at Bentley Place at Willow Bend are reviewed according to our Rental Criteria, which outlines the requirements for qualification. This includes factors such as positive credit history, positive rental history, income verification with proof, and background checks. A second-chance program is not utilized.

For full details, please refer to our Rental Criteria document, available through the leasing office or on our community website. Our team is happy to answer any questions and help guide you through the approval process.

To qualify for an apartment at Bentley Place at Willow Bend, applicants must have a verifiable gross monthly income of at least three (3) times the monthly rent.

All income will be verified during the application process in accordance with our Rental Criteria. Please contact the leasing office if you have any questions about qualifying income sources or documentation requirements.

All applicants are screened according to our Rental Criteria, which outlines the qualifications for approval. The document details requirements such as income verification with proof, positive credit history, positive rental history, and background checks.

A copy of the Rental Criteria is available from our leasing office team, and we’re happy to review it with you before you apply to ensure all questions are answered.

All income must be verifiable through official documentation, such as recent pay stubs, employment verification, or other approved proof of income.

Credit qualifications are determined by a review of the entire application, including credit history, rental history, income, and background information.

For complete details, please refer to our Rental Criteria, available from the leasing office. Our team is happy to review these requirements with you prior to applying.

Our system generates a risk vs credit score. Bankruptcies, judgments, and balance(s) owed to other management may cause an applicant to be denied.

We’re excited to welcome you as a first-time renter at Bentley Place at Willow Bend! Our team is here to make your experience smooth and enjoyable.

Your resident portal is a great resource — it allows you to pay rent, review account details, and submit maintenance requests quickly and conveniently. If you ever have questions about your lease, community policies, or need assistance, our leasing office is always happy to help.

Absolutely! We encourage all future residents to tour their apartment home prior to move-in. Seeing your new space in person helps ensure everything meets your expectations.

For convenience, please schedule an appointment with the leasing office so our team can coordinate a personalized tour at a time that works best for you.

We encourage scheduling an appointment to ensure personalized attention and availability, but we gladly welcome walk-ins during regular office hours. Our leasing team will be happy to assist you and answer any questions about your new home at Bentley Place at Willow Bend.

Before every new resident moves in, Bentley Place at Willow Bend completes a thorough make-ready process to ensure your apartment home meets our high standards for quality and cleanliness.

Our maintenance and housekeeping teams carefully inspect, repair, and clean each home — including appliances, flooring, fixtures, and paint — so it’s fresh, functional, and move-in ready upon your arrival.

Bentley Place at Willow Bend is a well-constructed garden-style community designed to provide a comfortable living experience. However, as with all multi-family communities, some level of everyday noise is to be expected.

We ask all residents to be considerate of their neighbors and follow community guidelines to help maintain a peaceful environment for everyone.

Yes! We want you to make your apartment at Bentley Place at Willow Bend feel like home. You’re welcome to decorate your space with your personal style and furnishings.

If you wish to paint or make any alterations, please contact the management office for prior approval. Any modifications must be restored to the original condition at move-out unless otherwise approved by management.

Yes. In addition to rent and utilities, residents at Bentley Place at Willow Bend are responsible for a few standard monthly fees, which help maintain the convenience and quality of our community. These include:

Pest Control Service

Parcel Locker Access (for secure package delivery), Gatewise App for gate access control. 

Additional fees may apply depending on the apartment or amenities selected. Please contact the leasing office for a full list of current monthly fees and details.

For the safety and privacy of all residents, subletting and short-term rentals (including Airbnb, VRBO, or similar platforms) are not permitted at Bentley Place at Willow Bend.

All residents must be approved leaseholders listed on the rental agreement. This policy helps us maintain a secure, comfortable, and community-focused living environment for everyone.

Yes. To ensure a peaceful environment for all residents, quiet hours are observed beginning at 10:00 PM each night.

When leasing your new home at Bentley Place at Willow Bend, the following up-front costs are due during the leasing process:

Application Fee

Administration Fee, Holding Deposit

Security Deposit

Your first month’s rent or prorated rent is due on your move-in date. Additional deposits or fees may apply based on application results. Please contact the leasing office for current pricing and details.