5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 3/16/2023
My husband and I are new residents and we love it here! Tia in the office is very friendly, outgoing and was spot on abo...
My husband and I are new residents and we love it here! Tia in the office is very friendly, outgoing and was spot on about everything at the complex. Very convenient to all shopping in West Plano.
Read More about this review
By: Marisa
Hello Marisa,
Welcome to the Bentley Place community! We are happy to hear that you love your new apartment and all our community offers. We appreciate you recognizing Tia; she will be thrilled to see your comments. Thank you for making your home with us!
Kind Regards,
Gaines Investment Trust
858-454-0322
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 2/27/2023
Beautiful apartment community in the heart of Plano. Excellent location, school district, and very caring staff.
Beautiful apartment community in the heart of Plano. Excellent location, school district, and very caring staff.
By: Tiffany Gaines
Hello Tiffany,
Thank you so much for your 5-star rating! We are humbled by your high praise and kind words about our caring staff, and we are glad you enjoy this community's location. We hope you continue to share the great news.
Very Best,
Gaines Investment Trust
858-454-0322
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 2/20/2023
These apartments are beautiful. The floor plans themselves have a ton of natural light. Management and maintenance are c...
These apartments are beautiful. The floor plans themselves have a ton of natural light. Management and maintenance are caring and attentive. The apartments feel more like condos, especially with the attached garages. Also - SUPER pet friendly here. If you’re looking for an apartment in Plano, I highly recommend Bentley Place.
Read More about this review
By: Steve Fayzakov
Hi Steve,
What a thoughtful review! Thank you so much for taking the time to share your recommendation. Please let us know if there is anything else we can do to help.
Very Best,
Gaines Investment Trust
858-454-0322
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 2/17/2023
Been a resident for 5+years. Staff is always prompt in responding to my needs. It's an older property, but very good wit...
Been a resident for 5+years. Staff is always prompt in responding to my needs. It's an older property, but very good with ongoing maintenance and upkeep. All in all, BENTLEY PLACE is an outstanding place to live. ?????
Read More about this review
By: Jon Davis
Hi Jon,
Thank you for sharing this review! We love seeing positive feedback about the community and our dedicated on-site team. They work hard to ensure resident satisfaction, so they will be thrilled to see your comments. We hope you'll continue to share the great news!
Thank you,
Gaines Investment Trust
858-454-0322
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 1/1/2023
By: LL DL
Hello,
Thank you for taking the time to let us know how we did! Our goal is always to provide the highest level of service to all our residents, and we are pleased to see that you had a positive experience at Bentley Place at Willow Bend. We hope you will continue to share the great news!
Very Best,
Gaines Investment Trust
858-454-0322
Source: GOOGLE PLACES
4.0 / 5
4.0 out of 5 stars
overall rating
Posted On: 10/7/2022
Hello to all; my wife and I are having a great experience here at the Bentley Place property. New (maintenance team) doi...
Hello to all; my wife and I are having a great experience here at the Bentley Place property. New (maintenance team) doing great. Thanks management: A quality of life ????
Read More about this review
By: Felix Griffin
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 10/4/2022
Great place to live. The manager and assistant manager have really been great. My move in was smooth. When I have a main...
Great place to live. The manager and assistant manager have really been great. My move in was smooth. When I have a maintenance request it gets done in a timely manner and the maintenance guys do a great job with fixing anything that needs to be fixed. The property is quite and always clean . It’s a very welcoming community.
Read More about this review
By: Kelee Alley
Source: GOOGLE PLACES
4.5 / 5
4.5 out of 5 stars
overall rating
Parking:
5.0 out of 5 stars.Amenities:
5.0 out of 5 stars.Maintenance:
5.0 out of 5 stars.Staff:
5.0 out of 5 stars.Value:
5.0 out of 5 stars.Location:
5.0 out of 5 stars.
Posted On: 9/30/2022
Lori Harrison is Awesome
Lori Harrison, Manager, exceeds the expectation of professionalism. Her commitment to her residents surpass many other m...
Lori Harrison, Manager, exceeds the expectation of professionalism. Her commitment to her residents surpass many other managers in this area. The property is gorgeous and always well maintained. I would highly recommend living here. 5 Stars all the way!
Read More about this review
By: Angie Newman
Source: Property Site
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 9/24/2022
I love my spot at the Bently Place Apts. I'm on my third year here and it's been great for me. The staff has changed a f...
I love my spot at the Bently Place Apts. I'm on my third year here and it's been great for me. The staff has changed a few times, but the property manager Lori has held the helm steady. There's a newly established staff whose efficiency, proficiency and professionalism are wonderful. I am an older resident who believes in a clean and safe place. This property has that and the location is everything. I would like to thank them for their attentiveness!!!
Read More about this review
By: Nona Woolridge
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 9/19/2022
By: Ruben Martinez
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 9/19/2022
By: Ruben Martinez
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 8/12/2022
By: JUAN ANDRES GUEVARA
Thank you so much for leaving this 5-star review of Bentley Place Apartments at Willow Bend. We are very glad to know that you’ve enjoyed your experience at our special apartment community.
Source: GOOGLE PLACES
4.0 / 5
4.0 out of 5 stars
overall rating
Posted On: 8/9/2022
I don’t live here but some of my friends have been living here for years. I have been visiting them and here are my opin...
I don’t live here but some of my friends have been living here for years. I have been visiting them and here are my opinions about this community: 1) There are no instructions for guests 2) There is no sign, indicators, or anything that show you where you are at. The management messed up with the building number and the way they marked building number is terrible, for example: you are at building #10, the next building can be 30 or 16. You really don’t know which direction you should go. Building number sign is a way too small and dark. You can’t see them if you inside your car. I must say their design is really bad. Updated (Dec 14, 2020): The owner has replied to my review and I just recognized that I voted 3 stars for the community which is totally unfair for them (I think). I have changed it to 4 stars but will keep the same review, thoughts. It is really hard to see the building number and it is so frustrated to find your friend apartment in this community.
Read More about this review
By: Trinh Nguyen
Hello Trinh,
We are dedicated to providing exceptional service for all of our customers and those visiting the community, and we're currently reviewing your concerns to see if we can make any changes based on your feedback. Please let us know if we can be of any further assistance.
Regards,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 6/21/2022
By: Aretha Roper
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 6/21/2022
By: Aretha Roper
Source: GOOGLE PLACES
4.5 / 5
4.5 out of 5 stars
overall rating
Parking:
3.5 out of 5 stars.Amenities:
5.0 out of 5 stars.Maintenance:
5.0 out of 5 stars.Staff:
5.0 out of 5 stars.Value:
4.5 out of 5 stars.Location:
4.5 out of 5 stars.Noise:
4.0 out of 5 stars.
Posted On: 5/20/2022
Love the community and staff!
Community is very friendly and safe. Megan helped us with our move in and made me feel so welcome. She is very friendly ...
Community is very friendly and safe. Megan helped us with our move in and made me feel so welcome. She is very friendly and professional. We have only been here a couple of months, but so far I really love it and am happy with the choice I made to move in here.
Read More about this review
By: Anonymous
Source: Property Site
4.5 / 5
4.5 out of 5 stars
overall rating
Parking:
5.0 out of 5 stars.Amenities:
4.5 out of 5 stars.Maintenance:
5.0 out of 5 stars.Staff:
5.0 out of 5 stars.Value:
4.0 out of 5 stars.Location:
5.0 out of 5 stars.Noise:
4.5 out of 5 stars.
Posted On: 4/29/2022
Bentley Place Apartments Review
I love my apartment lived here for years! Office staff very friendly and professional! All maintenance are addressed in ...
I love my apartment lived here for years! Office staff very friendly and professional! All maintenance are addressed in a timely manner and I could not be happier. Great location, restaurant, and entertainment. I would recommend Bentley Place to co-workers, friends and family.
Read More about this review
By: Deborah
Source: Property Site
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 10/6/2021
Nice and clean property and management was even more amazing . Miriah was super friendly and hospitable gave me a tour a...
Nice and clean property and management was even more amazing . Miriah was super friendly and hospitable gave me a tour as well as answered all the questions I had . Couldn’t be more pleased with the way this complex is ran.
Read More about this review
By: Jessie Vega
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 8/20/2021
I have lived at Bentley Place for more than three years. I moved here in order to get an attached garage so I could walk...
I have lived at Bentley Place for more than three years. I moved here in order to get an attached garage so I could walk from the garage directly into my kitchen. That is still the most important thing to me about this place. It is not very updated (e.g., no granite countertops, no spray nozzle on the kitchen faucet, no “view,” etc.), but it is by far the best value in the neighborhood. Some places very close by charge about $500 more for basically the same thing I have (1 bedroom with attached garage). Both the carpet and the linoleum are of a brown and tan combination that do not show dirt. I have never had an issue with maintenance. They replaced my garage door opener when I first moved in because it didn’t work, replaced my microwave when the handle finally broke off, replaced my dishwasher when it stopped running, and replaced the heating element in the oven. I wrote this review because of the exceptional maintenance I just received. It is in the middle of August and my air conditioner went out late on a Thursday afternoon because of a complete lack of refrigerant, because of a leak. Before noon the next day, they had an outside contractor completely replace my air conditioner, both inside and out. I think that is worth five stars.
Read More about this review
By: Kenneth Dismukes
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 7/12/2021
This has been my favorite place to live in DFW, and I’m so sad to see some of the reviews they have. Samantha and Spence...
This has been my favorite place to live in DFW, and I’m so sad to see some of the reviews they have. Samantha and Spencer have always been so incredibly helpful and professional. When we had an issue with our garage they immediately switched us to a new one without any problem. The grounds are kept clean, plenty of parking, maintenance is very quick and so nice, and the units are lovely (so much natural light!) and spacious (large bedrooms and tall ceilings!). I would have gladly lived here for years if I weren’t moving out of state. If I ever come back to Texas though I’m checking back here first.
Read More about this review
By: Shy Schroeder
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 4/7/2021
By: Jacquelyn Bodie
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 3/28/2021
Great location! Staff helpful and very professional! Love the attached garage!
Great location! Staff helpful and very professional! Love the attached garage!
By: Bold
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 1/31/2021
My wife and I like love living here. My wife got a job here and we moved shortly after because of the quality of the apa...
My wife and I like love living here. My wife got a job here and we moved shortly after because of the quality of the apartments and the location.
Read More about this review
By: Andrew Crespo-Roman
Hi Andrew, Thank you for sharing this excellent review! We're delighted to read your comments, as it's always our goal to see that our residents are satisfied and taken care of at all times. We hope you will continue to make your home with us in the years to come! Kind Regards, J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 12/13/2020
My first impression of this community was extremely satisfying. It was quiet, grounds clean and the staff members I enco...
My first impression of this community was extremely satisfying. It was quiet, grounds clean and the staff members I encountered were top notch. Leasing agent Samantha W, was both professional and super caring with regarding to my choices. One of her coworkers was very helpful when she needed him. Also, encountered a maintenance who was apparently on call and ready to resolve whatever the issues were at that time, The process was smooth and speedy. I excited about living at Bentley Place at Willow Bend.
Read More about this review
By: Anonymous
Hello,
We're overjoyed to read this review! Thank you for sharing this fantastic description of our on-site team and community. Reviews like yours keep us motivated! We agree with your comments and hope you'll continue to share the great news! Please don't hesitate to reach out if we can be of any further assistance.
Warm Regards,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
Source: APARTMENT RATINGS
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 8/6/2020
I had a great experience speaking with the leasing professional, Samantha. She was cheerful, friendly and eager to answe...
I had a great experience speaking with the leasing professional, Samantha. She was cheerful, friendly and eager to answer all my questions. I had Quite a bit of questions too, and each one she happy answered and thoroughly. If you ever have any questions whether you’re a resident or just interested in viewing the property, I suggest you request her for a seamless experience.
Read More about this review
By: Hustler Nails
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 8/6/2020
This property is beautiful! From the great staff in the office to the gorgeous landscaping, who wouldn't want to live he...
This property is beautiful! From the great staff in the office to the gorgeous landscaping, who wouldn't want to live here?! Huge props to the leasing agent Samantha for being so professional and helping me with all of my questions! Thank you ??
Read More about this review
By: Karri Hall
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 7/14/2020
Yay! I'm so excited I found this apartment community. I love the security of the gates, the beautiful pool, and the floo...
Yay! I'm so excited I found this apartment community. I love the security of the gates, the beautiful pool, and the floorplan I have applied for. The office Manager Lori is such a sweetheart too. Again, so excited to be moving here.
Read More about this review
By: ashley avera
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 7/14/2020
I'm so excited to have finally found a good community! I just sent in my application for immediate move in. Thank you th...
I'm so excited to have finally found a good community! I just sent in my application for immediate move in. Thank you the property manager Lori for all her help! I can't wait to move in and oh I love the 2 year lease option!
Read More about this review
By: Ashley_A797
Source: APARTMENT RATINGS
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 6/5/2020
Great place to live and management is top notch. Especially Samantha at the leasing office.
Great place to live and management is top notch. Especially Samantha at the leasing office.
By: Andrew Crespo-Roman
Hi Andrew,
Thank you for sharing this excellent review! We're delighted to read your comments, as it's always our goal to see that our residents are satisfied and taken care of at all times. We hope you will continue to make your home with us in the years to come!
Kind Regards,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 6/3/2020
Great property, friendly staff. I would highly recommend to anyone looking for an apartment in the Plano area.
Great property, friendly staff. I would highly recommend to anyone looking for an apartment in the Plano area.
By: Chet Clendenen
Hi Chet,
Thank you for the fantastic review and recommendation. Keep sharing the great news!
Warm Regards,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
Source: GOOGLE PLACES
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 5/14/2020
Thank you for resolving tenant issues
Thank you for resolving tenant issues
By: Angie Carroll
Hi Angie,
Thank you for the 5-star review! We are very happy to have provided you with such a positive experience.
Warm Regards,
J. Erin Bodie
Customer Service Manager
Gaines Investment Trust
858-250-0595
Source: GOOGLE PLACES
4.0 / 5
4.0 out of 5 stars
overall rating
Posted On: 2/18/2020
Very nice area, potential resident! Still looking
Very nice area, potential resident! Still looking
Source: APARTMENT GUIDE
5.0 / 5
5.0 out of 5 stars
overall rating
Posted On: 2/3/2020
I'm a current resident for 4 months so far and I enjoy living here a lot more than any other place I have lived. The loc...
I'm a current resident for 4 months so far and I enjoy living here a lot more than any other place I have lived. The location is good, the office is friendly, we have a packaging center now or I guess it is called a parcel center?? it is very coinvent for big delivery since things you order are locked into safe. The AC and lighting have given me no issues. I also like the paths they have in the underbelly of the complex so there are many areas you can park since there's cute little walkways throughout. My only complaint would be that the back gate is manually pulled open by children(I've literally seen them open it twice so far)**Maybe a pedestrian gate should be added back here so they stop doing this? , This isn't really the apartments fault though and the gate is usually closed properly as soon as the office is aware.
Read More about this review
By: Darmonic III
Hi Darmonic, Thank you for sharing your positive experience. Your kind words and feedback mean a lot to our team, and it's experiences like yours that keep us motivated! We are always dedicated to serving you and hope to continue doing so in the years to come. Thanks again, J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595
Source: GOOGLE PLACES
.png)